01
Choose the service
Pick the plan or package that fits your station, business or project.
Support Centre
Get help from Online Audience anytime
Need help with hosting, Sonic Panel, AzuraCast, radio apps, Alexa skills, websites, secure client area or your client account? Use the best support route for your request so the right team can help.
✓Live chat where available
✓WhatsApp support route
✓Structured support tickets
✓Email and project enquiries
Trusted provider
UK-based team with real support
Performance first
Designed for speed, uptime and stability
Secure by design
SSL-ready workflows and safer setup
Human support
Help from people who understand the service
All-in-one growth
Connect hosting, apps, websites and account
Online Audience solution
Helpful support for the services that keep your platform online.
Use this page to guide customers toward the right support route: client area tickets, WhatsApp, live chat, sales enquiries or technical project discussions.
Service paths
Choose your support route
Different requests need different routes. Technical work is best handled by ticket; quick questions can use WhatsApp or contact forms.
Live Chat
Fast help from our support team during available support hours.
View details →Message us for sales questions, quick support and project discussions.
View details →Open Ticket
Best for support, setup help, account requests and service changes.
View details →Email Us
Contact info@onlineaudience.co.uk for general enquiries and project planning.
View details →How it works
A simple path from order to launch.
02
Order via Our Account
Choose the correct secure client area route or request help from our team before ordering.
03
Collect setup details
Share your stream URL, domain, brand files, server details or app information so setup can move smoothly.
04
Launch professionally
Deliver the service with a clean branded experience and clear support route.
Service promotions
Get more from your Online Audience service.
Promote the next logical step clearly so visitors can order, ask questions or add supporting services without leaving the sales journey.
Start
Start with support
Choose the service route that fits your current stage and move forward with a practical setup plan.
Upsell
Add growth features
Strengthen the service with related options such as websites, apps, Alexa, support, VPS power or secure client area integration.
Support
Talk to the team
Not sure what to choose? Contact Online Audience so we can help plan the right route before you order.
Why choose us
What we can help with
Sonic Panel Support
Hosting, Shoutcast, Icecast, AutoDJ, stream links, DJ access and SSL playback.
AzuraCast Support
Hosted streaming, Docker installs, updates, DNS, SSL and API projects.
Radio App Support
Android, iOS, now playing, add-ons, publishing guidance and station branding.
Alexa Skill Support
Ordering, invocation names, stream details and smart speaker access.
Web Hosting Support
Domains, SSL, migration guidance, WordPress and control panel questions.
Client Area Support
Client area routes, product links, service pages and hosting business workflows.
Clear, helpful service pages
Clear content, helpful headings and connected service links help visitors understand what is available and choose the right next step.
Service overview
Technical support built for long-term growth, not just launch day.
Online Audience provides support for customers needing help with hosting, streaming, apps, secure client area, websites and server services, with a practical focus on reliability, user experience and future growth.
Choosing support is not only about buying a basic online product. It is about creating a stable digital foundation that can support visitors, listeners, clients, search engines and future marketing campaigns. A good setup should be easy to understand, secure enough for everyday use and flexible enough to grow as your project becomes more successful.
Our approach combines clear planning, strong service presentation and practical support. We think about how your support fits into the wider Online Audience ecosystem, including websites, radio streaming, VPS servers, mobile apps, Alexa radio skills, custom players, client area setup and ongoing support.
The service is designed to help customers understand the service quickly, compare their options and take the next step with confidence.
✓ Clear service information
✓ Useful information for customers
✓ Helpful links to related services
✓ Designed to support enquiries and online orders
Clear next steps
Make it easier to order your support with clear next steps.
A professional service page should guide visitors towards the next step. Some visitors are ready to order immediately, while others need to compare features, read FAQs, understand support options or ask a question before committing.
That is why the page includes plans, service benefits, related service options, helpful details, customer reassurance and clear contact routes. This gives each type of visitor a clear path forward instead of leaving them to guess what to do next.
The result is a clearer customer journey with service information, support options and simple next steps that help visitors take action confidently.
✓ Clear order buttons for ready customers
✓ Contact routes for tailored services
✓ FAQs for trust and clarity
✓ Related services for upsells
Why Online Audience
One provider for hosting, streaming, apps, websites and support.
Many broadcasters and businesses struggle because their website, stream, app, server, client area system and support all sit with different providers. That creates confusion, delays and missed opportunities when something needs updating or improving.
Online Audience brings these services together so customers can build a more coherent online presence. A radio station can start with hosting, add a website, launch an Android or iOS app, create an Alexa skill, promote shows and support growth through one connected provider.
For businesses, charities and creators, the same approach means cleaner hosting, better service presentation, stronger support and a simpler route to scaling the project over time.
✓ Useful for broadcasters and businesses
✓ Supports charities and community projects
✓ Built around practical technical help
✓ Strong foundation for digital growth
Reviews
What our customers say
★★★★★
“Online Audience helped us get our station online with clear advice, stable streaming and friendly support.”
T
TMK Sound
Radio Client
★★★★★
“The team understood what we needed and made the hosting, website and support process simple.”
B
Bruce W
Website Client
★★★★★
“Fast responses, practical setup help and a real understanding of online radio infrastructure.”
B
Billiah Henry
Broadcast Project
Questions
Frequently asked questions
Open a support ticket so the request is tracked and technical details are kept in one place.
Yes. Use the contact page or WhatsApp support route for pre-sales and project questions.
Include the service name, domain or station name, any error message and what you need help with.
Technical support is a service that helps you launch, manage or improve your online platform with a clearer reliable service foundation and support from Online Audience.
It is suitable for broadcasters, creators, charities, agencies, businesses and service providers that need a reliable and professional online presence.
Yes. Many services connect to the Online Audience client area or client account routes. More customised projects can be requested through contact or support.
Yes. You can contact us before ordering and we can help match the service to your station, website, server, app or business goal.
In most cases, yes. Many hosting and streaming services can be upgraded as your traffic, storage, listener count or business needs grow.
Yes. We provide practical support routes through tickets, contact forms and available support channels depending on the service type.
Yes. Online Audience specialises in internet radio services, including streaming, station websites, apps, Alexa skills, custom players and support.
Yes. We also support business websites, WordPress projects, directories, hosting clients, VPS projects and custom development work.
Yes. We can combine hosting, streaming, website design, app development, smart speaker access, client area setup and support into a more complete digital ecosystem.
Use the buttons on the page to view plans, order through the client area, open a ticket or contact Online Audience with your project details.
Related services
Common support areas
Customers often need help with hosting, radio platforms or setup services.
Need help with your Online Audience service?
Open a structured ticket, contact the team or log in to your client area to manage your services.